Policy & Procedures

This page explains how MycoEarth's products and services are delivered, how our free and paid offerings work, and what to expect regarding returns, refunds, and scheduling. If you have a question that isn't answered here, please reach out through our Contact page.

Digital Products — eBooks and Free Resources

MycoEarth's eBooks, free guides, and free lesson-series PDFs (including One Lifetime, Mushroom Entrepreneur, the Soil Restoration Guide for Backyard Gardeners, and each of our four free video lesson series) are delivered digitally. There is no physical shipment for these items.

Delivery works as follows:

• After checkout — including $0 orders for free items — you'll receive an automatic email containing your download.
• For our ongoing free lesson series, each product accumulates new episode PDFs as they're released. If you check out again later, you'll receive all episodes released to date, including any you've already downloaded.
• Delivery is automatic and typically arrives within a few minutes of checkout.

If your download email doesn't arrive, please check your spam or promotions folder first. If you still don't see it, contact us through our Contact page with the email address used at checkout and the product name, and we'll resend it directly.

Physical Products — MycoEarth Fungi First Soil Inoculant

The Garden Soil Inoculant is a living biological product made to order rather than kept in pre-made stock, since freshness and viability of the fungal culture matter to its effectiveness.

[FILL IN: processing/handling time before shipment — e.g. "Please allow X–X business days to prepare your order before it ships."]

[FILL IN: shipping carrier, typical transit time, and any regions not currently served.]

Because this is a living product, please open and use or properly store your inoculant promptly upon arrival. Store in a cool, dry location out of direct sunlight until use.

Free 1:1 Soil Microbiome Restoration Session

This session is offered at no cost and with no obligation to purchase. It's a planning and Q&A conversation to help you understand microbiome restoration and whether it's a fit for your land.

Scheduling is handled directly through the product page on our site. Once booked:

[FILL IN: rescheduling/cancellation window and how a customer should do so.]

Refunds and Returns

Digital products (eBooks and free resources):

• Because digital items are delivered instantly upon checkout, all digital product sales are final and non-refundable once the download has been delivered.

Physical products (Garden Soil Inoculant):

• Because the inoculant is a living, made-to-order biological product, we're unable to accept returns once an order has shipped.
• If your order arrives damaged, dead on arrival, or otherwise not as described, please contact us within [FILL IN: number] days of delivery with photos of the product and packaging, and we will work with you on a replacement or refund.

Free 1:1 Sessions:

• There is no charge for this session, so no refund applies. If you need to cancel, please see the rescheduling note above.

Order and Delivery Questions

For any issue with an order — a missing download, a question about your inoculant shipment, or a scheduling change — please reach out through our Contact page with your order number or the email address used at checkout, and we'll get back to you as soon as we can.